Chain Reaction Cycles Reviews

New Reviewer

Jan 26, 2023 Liam M Adf

I was not reimbursed following return of item

I returned a jacket on December 15th 2022, and I was notified by email that the item was received on December 28th 2022. As yet, I have not received my refund, and you have been uncontactable by phone.

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ID

#4323295

Loss

$85

Preferred solution

Full refund

New Reviewer

Aug 11, 2022 Tye T Oou

Package hasn’t arrived

1.0

ordered a package with next delivery on saturday of last week at around 2:30 in the afternoon, paid an extra £4.99 for next day delivery and have not received a parcel or any information as to where my parcel is. the tracking has claimed its been out for delivery since sunday of last week and hasnt changed since. sent an email to the customer service a few days ago and my message was blocked for some apparent reason. I want a refund on the next day delivery or a good enough explanation as to why its been so delayed.

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ID

#3842541

Location

Sheerness, England

Loss

$40

Preferred solution

Deliver product or service ordered

Jun 29, 2022 PissedConsumer3715415 of Bulford, United Kingdom

Order issue

There is no telephone help line to be able to speak to anyone. You cannot always find answers for your questions on the forums.

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ID

#3715415

Location

Bulford, England

New Reviewer

Jun 06, 2022 Alison C Sho

Sadly let down by them

1.5

Not informed of progress of delivery had to chase up through abismal live chat and was told a replacement was being sent to be then told on my second contact( further wait)!!! That item was out of stock I ordered and paid for item on 27th May and told it had been shipped!!!

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ID

#3642888

Location

Exeter, England

Preferred solution

Full refund

New Reviewer

Apr 13, 2018 Gregg Evz

Resolved: Return policy is bogus

2.9

Update by user May 15, 2018

Using an out-dated computer OS

Update by user May 15, 2018

- Update: I finally figured out to use a Windows 7 computer. Problem solved concerning their website functionality. The retrun / replacement process took several weeks, but the size shoe I needed was finally delivered.

Original review posted by user Apr 13, 2018

This company has created a return policy that is obviously fraudulent. They march you through the steps to create a return label, but the online form fails just before the label is created. They first claim the fault lies with you and your computer/browser, then finally admit they are having technical difficulties. After two months of waiting for them to fix these supposed technical difficulties I have given up. I am stuck with a very expensive pair of shoes that don't fit me. Did I receive the product I ordered? Yes. Do they honor their return policy? No. I have really tried to work out a solution, but they seem more and more like scammers every time customer service replies. This bicycle shop gives all bicycle vendors a bad name.

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Resolved

ID

#1232836

Pros

Speed i received my product

Cons

Inability to return my item

Reason of review

Return, Exchange or Cancellation Policy

Loss

$130

Preferred solution

Full refund

Price Affordability	4/5
Value for money	3/5
Diversity of Products or Services	3/5
Exchange, Refund and Cancellation Policy	3/5
Product or Service Quality	3/5

Chain Reaction Cycles Overview

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